At PJ Lavegan Fashions, we are committed to providing high-quality fashion products that meet our customers' expectations. However, we understand that issues may arise and are here to assist you. Below are the details of our policy:
Return & Exchange Policy
We allow returns and exchanges under the following conditions:
- The item received is damaged or defective.
- The wrong item was sent.
- Non-defective items that have the wrong sizing or wrong colour or do not meet your expectations in any way.
Time Frame
- Returns are accepted within 48 hours of purchase/delivery of the item(s).
Eligibility for returns or exchanges
- Items must be in original condition, with all tags, packaging, and accessories included
- Items must not have been used or modified.
Return Options
Exchange: If eligible, an exchange is allowed for a different item of equal or lesser value. Exchanges are processed within 1-3 business days after the item is returned.
Store Credit Receive store credit for the full amount, valid for 1 year
Refund Defective products are eligible for full refund in cases where the exact products are out of stock. Refunds are processed within 5-7 business days of receiving returned items. Refunds will be issued using the original order payment method or via Mpesa.
Exceptions
- Items on sale/clearance offer are non-returnable or refundable - Special orders and custom items are non-returnable or refundable
Return Process:
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Contact Us Within 48 Hours – Call +254-791-686168 or email us at info@pj-laveganfashions.com.
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Provide Proof — Send clear pictures of the product showing the issue, along with your order details, such as the order number, physical or digital receipt, and mode of purchase (website, Instagram, TikTok).
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Return Process – Once approved, carefully package and ship or return the item(s) back to us, or drop it off in-store at our location, Shop no F16, 1st floor, Jitihada Shopping Complex, Taveta Road, Nairobi.
Important Notes:
- Returns will not be accepted if you fail to report the issue within 48 hours of receiving the item.
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Customer-damaged items (caused by misuse, alteration, or negligence) will not be eligible for refund, return or exchange.
- Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
- Items damaged during transit are eligible for a refund, subject to verification.
For further assistance, please contact us at +254-791-686168 or email us at info@pj-laveganfashions.com
